Phone: +45 2929 9696 // Email: charlottechristoffersen@yahoo.dk

I am a designer and researcher with a strategic mindset and a deep curiosity for human motivations and behaviors. With a dual degree and practical experience in both innovation design and engineering, I combine design thinking and user research with technical expertise to create expedient and feasible solutions, services and products for real-world challenges.

In my work I focus on creating meaning and value through user insights – and I believe in exploring a problem from all angles in interdisciplinary, multi-cultural teams in order to achieve positive results.

My specialities include industrial design, service design, design strategy and design research.

Always feel free to reach out for a chat.

Professional Experience

09 2013 – Present

Innovation and Learning Consultant – Experimentarium, Denmark

  • Concept development for a future Innovation Center for Professionals
  • Consulting internally on user research and innovation methods
  • Scoping exhibition concepts through testing and design thinking
  • Skolernes Innovations Dag concept development and design, exhibition design and field research

 

09 2012 – 09 2013

Design Researcher and Strategist – Pallas Informatik, Denmark

  • Internal innovation process consultant including process implementation
  • Key tasks at Pallas included integrating user research in the SW design workflow to validate new market opportunities and acting as the user centred design expert and internal consultant on all projects within the healthcare sector (i.e. wound care, early warning systems, data registration in the primary sector)
  • In charge of research and scoping of new ideas
  • UX
  • Fieldwork research and insights
  • Workshop facilitation and user testing
  • External Consultant for Widex – strategic work within new markets for hearing aids
  • OPALL projects (public/private alliances)

 

06 2012 – 09 2012

Design Consultant – Charlotte Christoffersen

  • Graphic Design, Photography. Clients include Stereoscape Ltd and Relationwise

 

12 2009

Visiting Speaker Innovation & Design – Goldsmiths College University of London, UK

  • Lecture on the innovation and design process

 

06 2008 – 09 2008

Design and Research Intern – ReD Associates, Denmark

  • Discovering market opportunities using ethnographic methods, research and analysis
  • Trend forecasting
  • Working with clients such as Arla, Lego and Intel

 

06 2006 – 06 2006

Assistant – Henning Larsen Architects, Denmark

General assistant, management assistant and accounting, organization and logistics

 

Academic Experience

09 2009 – 07 2012

Master of Science and Master of Arts – Innovation Design Engineering

Royal College of Art and Imperial College, UK

  • M.Sc. and M.A Innovation Design Engineering – graduated with a Merit.
  • Specializing in user centered product and service innovation, user research and strategic analysis
  • Double masters, joint degree between one of the worlds most acknowledged art and design schools and the world renowned engineering institution Imperial College
  • Strong team work across many cultures and areas of expertise
  • Key projects and thesis: “Home blood sampling in children’s Acute Leukemia”, “Art of Why – Designing for a Changing Healthcare”, “In my own time, on my own time – experimental software design for families with Dementia”

 

04 2010

Microsoft sponsored project “Go Global” – Royal College of Art, Beijing China

  • 1 month project collaboration with Tsinghua University on Rural Urban Migration, Beijing, China
  • Developed innovative concept for healthcare insurance through mobile usage

 

09 2006 – 07 2009

Bachelor of Engineering – Design and Innovation

Goldsmiths University and Queen Mary University of London, UK

  • Eng. (Bachelor of Engineering) Design and Innovation. Degree score: First Class Honours
  • Worked with engineering as a fully integrated and inspirational part of the design and innovation process
  • Listed inventor patent for DePuy orthopeadics

 

Extra-Curricular Experience

01 2013 – Present

Member – Medico Industry Expert Group for Design

  • Network and workgroup for people working with design for the healthcare sector

 

12 2012

DS/EN ISO 9001:2008 Diploma – Dansk Standard, Denmark

  • Lead Auditor Training Course: Application of the International Standard EN ISO 9001:2008 (Quality Management Systems – Requirements). Managing an audit programme related hereto in accordance with DS/EN ISO 19011:2012.

 

09 2007

Bamboo Bridge Workshop – Architects4Aid/Buro Happold, UK

  • Bamboo bridge construction workshop, with the purpose of determining the best options for future easy build in flooded areas

 

09 2006 – 07 2009

Student Representative – Goldsmiths and Queen Mary University of London, UK

  • Student representative for Design and Innovation
  • Influence on the future of the degree and the development of the studies and structures

 

Awards and Exhibitions

2012 SHOW RCA 2012; exhibiting In My Own Time. On My Own Time.

2010 Royal College of Art exhibition; Work in Progress; exhibiting Kliklflik

2009 Drapers Company Prize – for work of outstanding academic merit

2009 Free Range London exhibition; Pirate Utopia

2009 First Class Honours Degree

2009 Listed inventor on Patent for DePuy Orthopaedics, align system knee surgery

2008 Walter Smith Prize – for outstanding academic achievement

 

Language Skills

Fluent: Danish, English

Proficient: French

 

Key Skills

Innovation

Design Strategy

Design Thinking

Concept Development

User Centered Design

User Research

Design Research

Industrial Design and Product Development

Strategic Innovation

Organizational skills

Research analysis and synthesizing

Healthcare Technology

 

Graphic Design

Service Design

Manufacturing Processes

Prototyping and Pretotyping

Wood, metal and plastic work

Composite Design and Materials

CAD and Rapid Prototyping

Photography

 

Adobe Creative Suite

Solidworks

Rhinoceros

Microsoft Office